Garpen Pty Ltd has an excellent reputation for quality service. Here is a few samples of what our happy customers had to say:
2018 - Just wanted to shoot a quick email to say thanks for all of your assistance and help this year with my orders, I've really appreciated the quick responses, the follow-ups on queries and the usually rapid supply of parts. Here's hoping you get some time off over the next couple of weeks, I'll certainly be enjoying my time fishing! And we'll talk again in the new year.
2018 - great machines n even better prices quality service as well
2018 - Your service is the best by far (along with Logiwest) my parts were here at my door the next morning, Perth to Busselton. Great service guys and for those people that have never dealt with the Garpen crew, its time you did. kind regards, Richie's Pressure Cleaning Service.
2018 - Great guys, products are very competitive, and they are always ready to help when required.
2017 - Good prices
2017 - Just a quick note to let you know how happy I am with my new diesel pump. I set it up to pump from my neighbour's creek up to a dam at the top of my property. It ran solidly for 5 days straight. Pumping through a 63mm pipe, over 300 metres with about a 50m head. It used a tank of fuel every 9 hours which I thought was outstanding. I'm about to give it a 50-hour service, and so far, it's looking nice and tight, with no fuel or oil leaks. Once again, thank you and I'll be back next year for a generator, for sure!
2017 - thank you, we collected the generator and are very pleased with it. Thank you for your attention, the delivery time was spot on. Barry has been using it, he is pleased with the performance.
2017 - Your 4-inch pumps can get up to 45 kms an hour being dragged by the water cart down the haul road before the engine mount let go...!!
2016 - Have received item, and very happy with it. Packed well. Thanks again. Hope to do more business in the future. Brad.
2016 - I have received my parcel which you so kindly despatched to me yesterday and would just like to say this is my 4th purchase from you and you have never disappointed me around delivery or price, well done guys, very good pricing and excellent service. Overnight from Perth to Brisbane, can't get better than that, Wow, well done. You are my first stop for my gear.
2016 - Thanks for the prompt, friendly, efficient service. I would highly recommend you to everyone. Being a bit isolated by distance, it's nice when things go so flowingly.
2016 - The seat I received is perfect for what I wanted, thanks so much.
2016 - What a great business, I live in Brisbane and have purchased from Joe before, good email communications, good prices. Ordered Monday and I received the parcel Wednesday morning at my door in Brisbane, thanks guys keep up the good work.
2016 - Great to deal with and have parts on shelf great job!!
2015 - Please pass on our thanks to all concerned with putting a prompt delivery together. We deal with many companies in the Metro area and there is only about 10% who are country customer orientated. Most have a week plus turn around. With your service level up with the best, your business will only get better. We will be very happy to recommend your service to others. Cheers, John and Toni.
2015 - Great job and great price good guys. Thanks Scott
2014 - Good morning, we would just like to say "Thank You for the Prompt Service!" - We really appreciated it. It's a pleasure to deal with you guys, last time we had a problem was with a mate's machine which we had borrowed. You talked me through the problem & it was back up & running. That's what made us come & see you when we wanted to buy a pressure cleaner. We have & will continue to recommend your Company & products. Thanks Again!
2014 - I would like to make a testimonial on the back up and warranty experience I have had with Garpen. If anyone from the east coast of Australia is worried about product support and warranty because Garpen is in Western Australia, then don't as they had replacement parts in the mail the same day and were here in Central Queensland in less than a week.
Joe and Scott also went above and beyond in their back up support for my firefighter diesel pump with their main objective being to keep their client happy. They could have rightly refused warranty service as the problems I had were of my own making due to lack of knowledge in pump maintenance and storage of the unit when not in use. Keep up the good work guys, it's such a pleasure to be dealing with a company that actually backs up their sales talk with such commitment and action.
2014 - Received my pressure washer on Monday and tried it today, Very, very impressed.
Thank you, a great product.